Refund Policy

Clear rules on cancellations and refunds for LLC Cart services.

Effective date: October 9, 2026

Overview

We want you to feel confident when you order from LLC Cart. Because our services involve work done for you and filings sent to government agencies, whether a refund is available depends on how far your order has progressed. This policy applies to all LLC formation, EIN support, registered agent, business address and ITIN services, and is part of our Terms of Service.

In short: You can get a full refund of our service fee if we have not started work. After work starts or a filing is submitted, our service fee is non-refundable, except where we made the mistake.

Refund eligibility at a glance

Stage of your orderOur service feeState or IRS fees
Paid, but we have not started workFull refundFull refund (nothing paid yet)
We started preparing your documentsNot refundableRefundable only if not yet paid to the agency
Filing submitted to the state or IRSNot refundableNot refundable
Filing rejected because of our errorCorrected and resubmitted free, or refunded if we cannot complete itWe cover any extra fee our error caused
Filing rejected because of information you gaveNot refundableRe-filing may require new fees

Before we start work

If you change your mind before our team has begun your order, contact us and we will cancel it and refund your payment in full. We consider work started once we have reviewed your details, begun preparing documents or contacted an agency or partner on your behalf.

After work has started

Once we begin preparing your documents, our time and expertise have already been used for your order. For this reason, our service fee cannot be refunded after that point. This applies even if you later decide not to continue or no longer need the service.

After a filing is submitted

  • We cannot recall or cancel a filing once it has been sent to a state agency or the IRS.
  • State and IRS fees are paid directly to the agencies. They are kept by those agencies, even if a filing is later rejected or you cancel the business.
  • Government approval and processing times are decided by the agencies. A slow or unfavorable decision is not a reason for a refund.

If we make a mistake

If a filing is delayed or rejected because of an error on our side, we will:

  1. correct the problem and resubmit your filing at no extra service fee;
  2. cover any additional agency fee that our error caused; and
  3. refund our service fee if we are unable to complete the service.

If information or documents are the issue

Rejections can happen when information or documents you give us are inaccurate, incomplete or unreadable, or when a name is unavailable in your chosen state. In these cases we will help you fix and resubmit, but additional agency fees may apply and our service fee is not refundable. For ITIN applications, the IRS alone decides whether to approve your application.

ITIN service guarantee

Some ITIN plans include a service guarantee. Where a plan includes one, it applies only under the conditions shown with that plan at the time of purchase. A guarantee on our preparation and submission work is not a guarantee of IRS approval or IRS timing.

What is not eligible for a refund

  • Change of mind after work has started.
  • Delays or decisions by a state agency, the IRS or another third party.
  • Refusal by a bank, payment provider or marketplace to open an account for your business.
  • Annual reports, registered agent renewals, taxes or other recurring charges that have already been processed.
  • Consultations, which are not charged unless stated otherwise at booking.

How to request a refund

  1. Email us at support@llccart.com with your order number and the email used to order.
  2. Tell us briefly why you are requesting a refund.
  3. We will review your request and reply within 3 business days.

If approved, the refund goes back to your original payment method. Depending on your bank or payment provider, it may take 5 to 10 business days to appear. Currency conversion differences or provider fees are outside our control.

Payment disputes

Please contact us first if you have a problem with an order. We are happy to work with you to fix it. Opening a chargeback without contacting us may delay resolution, and we may share order records with your bank or payment provider to respond to the dispute.

Contact us